These Terms of Service (“Terms”) constitute a legally binding agreement between Energize Trade Service Solutions, LLC, a Virginia limited liability company (“Company,” “we,” “us,” or “our”), and the business entity or individual accessing or using the Services (“Customer,” “you,” or “your”).
This website (the "Site") is owned and operated by company. By using the Site, you agree to be bound by these Terms of Service and to use the Site in
accordance with these Terms of Service, our Privacy Policy, and any additional terms and conditions that may apply to specific sections of the Site or to products and services available through the Site or from Company.
Accessing the Site, in any manner, whether automated or otherwise, constitutes use of the Site and your agreement to be bound by these Terms of Service.
We reserve the right to change these Terms of Service or to impose new conditions on the use of the Site from time to time, in which case we will post the revised Terms of Service on this website. By continuing to use the Site after we post any such changes, you accept the Terms of Service, as modified.
These Terms are incorporated into and governed by the:
Master Service Agreement (“MSA”)
Data Processing Addendum (“DPA”)
Acceptable Use Policy (“AUP”)
In the event of conflict, the following order controls:
DPA
MSA
These Terms
The Services are provided primarily for business use. You represent that:
You are authorized to bind your business
You are at least 18 years of age
You will use the Services in compliance with applicable laws
You are responsible for all activity under your account, including actions taken by employees, contractors, agents, or AI systems you enable.
3.1 Platform Access
Company provides access to a cloud-based CRM and automation platform (“Platform”), including:
Messaging
Scheduling
Reporting
Website Creation and Maintenance
Automation workflows
AI-enabled functionality
The Platform is provided on a white-labeled basis under Company branding. Company retains administrative control of the environment.
3.2 AI-Enabled Features
The Platform may include AI-powered voice agents, chat agents, automated responses, and related tools (“AI Services”).
AI Services:
Operate probabilistically
May generate inaccurate or incomplete outputs
Are not substitutes for human judgment
Customer is solely responsible for:
Monitoring AI behavior
Verifying outputs
Regulatory compliance
Pricing, scheduling, and payment actions taken by AI
AI Services are provided as-is and as-available, without warranties.
3.3 Professional & Consulting Services
Company may provide setup, configuration, workflow guidance, and consulting services as defined in a Service Plan.
All consulting services are provided on a best-effort basis only and do not constitute legal, regulatory, marketing, or operational guarantees.
4.1 Program Description
This messaging program sends appointment confirmation and reminder messages to customers who have booked an appointment with Company
through our website at www.goenergizesolutions.com, via our scheduling forms, verbally stating consent via phone and have explicitly opted in to receive SMS notifications.
Messages may include:
Appointment confirmations and reminders
Account updates
Customer support communications
Service notifications
Marketing or promotional messages (only where consent is provided)
Opt-in is collected through:
Website forms with a dedicated SMS consent checkbox
Funnel or scheduling forms
Verbal consent during calls (where permitted by law)
We maintain timestamped records of opt-in actions.
4.2 Cancellation Instructions
You can cancel the SMS service at any time. Simply text "STOP" to the same number that sent you messages. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
4.3 Support Information
If you experience issues with the messaging program, reply with the keyword "HELP" for more assistance, or reach out directly to [email protected].
4.4 Carrier Liability
Carriers are not liable for delayed or undelivered messages.
4.5 Message & Data Rates
Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies based on your service usage and
appointment schedule. For questions about your text plan or data plan, contact your wireless provider.
4.6 Supported Carriers
Our SMS program works with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, Sprint, and most regional carriers.
4.7 Age Restriction
You must be 18 years or older to participate in our SMS program.
4.8 Privacy Policy
For privacy-related inquiries, please refer to our Privacy Policy at goenergizesolutions.com/privacy-policy.
We comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines, regarding the use of SMS communications.
The Services rely on third-party infrastructure, messaging aggregators, telecommunications carriers, and cloud providers.
Company is not responsible for:
Carrier filtering
Delivery failures
Network disruptions
External outages
Performance may depend on factors outside Company’s control.
Fees are defined in the applicable Service Plan.
Customer acknowledges:
Fees may include setup, monthly, and usage-based charges
Monthly fees are non-refundable
No prorated refunds are provided
Setup fees are refundable only if cancellation occurs within 30 days
If payment is not received:
Company may retry payment attempts
Access may be suspended after ten (10) days
Services may be terminated if non-payment continues
Company may suspend immediately if:
Legal or regulatory risk exists
The AUP is violated
Payment is overdue
Upon termination:
Access continues through the end of the paid billing period
Data is deleted within ninety (90) days, subject to the DPA
Use of the Services is governed by the Acceptable Use Policy.
Violations may result in immediate suspension or termination.
Company maintains commercially reasonable administrative, technical, and physical safeguards.
Breach notification obligations are governed by the DPA.
To access certain features of the Site, you may be required to register and create an account.
you agree to provide accurate, current, and complete information during the registration process.
You are responsible for:
Credential confidentiality
All user actions
Unauthorized access resulting from poor credential management
Company is not liable for losses resulting from your failure to secure login credentials.
If you suspect unauthorized use of your account, notify us immediately at [email protected]. We are not liable for any loss or damage arising from your failure to comply with this obligation.
Each party agrees to protect Confidential Information as defined in the MSA.
12.1 Platform Ownership
All platform technology, workflows, automations, and AI configurations remain property of the Company and/or our affiliates or licensors and are protected by copyright, trademark, and other intellectual property laws. The Site is provided solely for your personal non-commercial use.
Customer receives a limited, revocable license during the subscription term. Unless explicitly authorized, you may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute in any manner or medium any material from the Site. However, you may download and/or print one copy of individual pages for your personal, non-commercial use, provided that you keep intact all copyright and other proprietary notices.
12.2 Your License to Us
By posting or submitting any material (including comments, blog entries, social media posts, photos, and videos) to us via the Site, internet groups, or other digital venues, you represent that you own the material or have obtained the necessary permissions. You grant us a royalty-free, perpetual, irrevocable, non-exclusive, worldwide license to use, modify, transmit, sell, exploit, create derivative works from, distribute, and publicly perform or display such material.
Throughout the Site, we may provide links and pointers to Internet sites maintained by third parties. Our linking to such third-party sites does not imply an endorsement or sponsorship of such sites or the information, products, or services offered on or through the sites.
The information, products, and services offered on or through the Site are provided "as is" and without warranties of any kind, either express or implied. To the fullest extent permissible pursuant to applicable law, we disclaim all warranties, including implied warranties of merchantability and fitness for a particular purpose.
You agree at all times to indemnify and hold harmless Energize Trade Service Solutions, its affiliates, and their respective officers, directors, agents, and employees from any claims, causes of action, damages, liabilities, costs, and expenses arising out of or related to your breach of any obligation, warranty, or representation under these Terms of Service.
To the maximum extent permitted by law:
Liability is limited to fees paid in the preceding thirty (30) days
No liability for indirect, incidental, or consequential damages
This limitation does not apply to your indemnification obligations
Company is not liable for failures caused by events beyond reasonable control, including carrier outages, cloud provider failures, natural disasters, or government actions.
These Terms are governed by Virginia law.
Either party may seek injunctive relief for IP infringement or non-payment.
All other disputes are subject to arbitration as provided in the MSA.
For any questions regarding these Terms of Service, please contact us at:
Energize Trade Service Solutions, LLC
2613 Glengyle Dr
Vienna, VA 22181
Email: [email protected]
By using our website and services, you consent to these Terms of Service.